Privacy policy for the flare.design website and app.

flare.design collects information you provide directly, such as account details, workspace details, billing contact information, support messages, and any media or project content uploaded to the service.

flare.design also collects basic operational data such as browser type, device information, request metadata, authentication events, billing events, and product usage records needed to secure the service and operate the workspace.

flare.design uses collected information to:

• Provide access to the site, app, workspaces, billing, and render workflows.
• Authenticate users, prevent abuse, monitor service health, and investigate incidents.
• Process payments, manage subscriptions, and maintain credit or usage balances.
• Respond to support requests and communicate material service updates.
• Improve product quality, reliability, and planning through aggregate usage analysis.

flare.design shares information with infrastructure, analytics, identity, payment, storage, and customer support providers only as needed to operate the service.

Information may also be disclosed when required by law, to enforce platform terms, to protect users or the service, or in connection with a merger, financing, acquisition, or similar business transaction.

Media, project files, prompts, captions, exports, and other workspace content are processed and stored to deliver the product. Customers are responsible for ensuring they have the rights needed to upload and process that content through flare.design.

flare.design may retain project content for backup, recovery, abuse prevention, billing reconciliation, and service continuity purposes for as long as reasonably necessary.

flare.design keeps information for as long as needed to provide the service, satisfy legitimate operational needs, resolve disputes, meet legal obligations, and enforce agreements.

Reasonable technical and organizational safeguards are used to protect customer information, but no storage or transmission method can be guaranteed to be completely secure.

You may request access, correction, export, or deletion of certain account information, subject to technical, contractual, and legal limitations. Workspace administrators may also be able to manage certain data directly inside the product.

If you need help with a privacy request, contact the flare.design team using the support channel associated with your workspace or commercial agreement.

flare.design may update this policy from time to time. When material changes are made, the updated date on this page will change and additional notice may be provided where appropriate.